MyQL

Product Vision

MyQL is the one-stop hub that gives you everything you need to stay up-to-date on your home loan. From your application to closing, managing your payments and more, count on MyQL to simplify your mortgage.

Process

Communication was imperative to understand to solve users pain points. Research into the Quicken Loans Bankers, Processors and Clients all drove the solutions to the communication assets within the MyQL application.

Outcome

Collaboration exercises with bankers, specialists, and developers created new assets which were tagged to deliver valuable insight into the usage of the tool. Regular review of this feature occured however customer feedback on the communication with Quicken Loans improved immediately.